SX3 Solutions | B2B Cold Email Outreach | Contact Center Staffing
Increase Agent Retention Rates
Agencies frequently screen candidates for positions based on skill sets or their ability to complete necessary work. We run through a host of scenarios with a candidate during the interview process to determine how they would handle a particular situation while on the job, providing the interviewer with insight into if the worker would be able to make the right decisions under pressure. For example, a call center employer can use this information to gauge how long a candidate would last in the open position, and whether they would be a good fit.
.jpg)
Whether you are looking to fill a single vacancy or build an entire team, we provide the best blend of talents and cost-effective solutions, tailored specifically to your needs. Here's what we offer:
CONTRACT STAFFING
When it comes to hiring contract workers one of the main benefits is that you can include or remove any talent from your team efficiently and promptly. The best way to improve your team’s capabilities is by adding a contract worker for a specific task, skills gap, or even if you ever find yourself short in resources.
Hiring the wrong person to fill in a specific role, can cost you more than just time. Whether it is for Customer Service, Tech Support, or even Management, we help you find the right person for the position you are looking to fill.
Hiring a contract worker is really simple and easy if you have the right partner by your side. We will help you with everything you may need, from creating a job description to contract negotiation.
Allow us to be your go-to partner for your contract staffing needs and we will make sure you get the support, flexibility, and results you are looking for.
DIRECT HIRE
Searching and finding the right talent for a permanent role can be a difficult task. Most of the time the talent that you are looking for is already working as a full-time employee in another place and possibly not looking around for new opportunities. Therefore, it is definitely a time-consuming process. Leave all that hard work to us, we will focus on the headhunting and recruitment process so you can focus on other responsibilities.
We have already built a network of candidates with past experience in many areas of the contact center industry. That means that all your available vacancies will get maximum exposure to the specific talent you’re interested in.
In Sx3 we have a full understanding of the hiring process from a candidate’s standpoint. We take every small detail into consideration in order to make sure you get exactly what you need, the right person in the right position.
Let us be your partner for your permanent staffing needs and we will deliver the best talent and streamline your operations.
ALL YOUR
STAFFING
NEEDS IN
ONE PLACE.
By hiring for your staffing needs you will...
Reduce Hiring Costs
SX3 Solutions can helps businesses reduce the cost associated with searching for new talent, interviewing new candidates, and training replacement workers. We can free up internal resources better used on other tasks or projects, reducing time and money spent on finding qualified candidates.
Increase Agent Retention Rates
SX3 staffs candidates with longevity in mind, instead of just finding the first person to fill the role. By carefully vetting our talent pool and considering their ability to remain at the company, we promote higher employee retention rates at call centers.
Increase Hiring Speed
Recruiting for a position that needs exceptional skills can take months. Searching through thousands of resumes, interacting with prospects, screening, interviewing and Job offer negotiation may sound like a lot of work with. In Sx3 we have the resources, techniques and a ready base of candidates to shorten the hiring cycle to a few days. We will also handle all the paperwork and hassles entailed in the recruitment process.
Get access to our quality talent pool.
We have a large database of screened and assesd candidates. So when a new vacant pops up at your center we can tap into our wide network we have already built to find a suitable candidate more easily. Due to our deeper knowledge of each candidate’s profile, the quality and employability of the candidates are much higher than one would normally find through job portals or in response to advertisements.
Promote Key Performance Indicators (KPIs)
Employers working with SX3 can strengthen a call center’s key performance indicators (KPIs), such as:
-Calls completed per hour
-Sales per agent
-Time on hold
-Active waiting calls
-Customer satisfaction
Focus
on what really
matters.
Growing your Business.
